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Club Locations

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Cricklewood

  • 200 Cricklewood Broadway, Cricklewood, London, NW2 3DU, UK
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Lowestoft

  • 78 Weedon Road, Northampton, NN5 5BG, UK
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Northampton

  • 3 Battery Green Rd, Lowestoft, NR32 1DE, UK
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Do you have any feedback or complaints?

Have you got feedback for us? Follow click the button below

Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:
  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to info@merkur-casino.com or call 01908351200.
If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).
Tell Us Your Feedback

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General & Business Enquiries

Press Enquiries

Do you have any
feedback or complaints?

Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards.

Venue Feedback

Business Enquiries

For business and general enquiries contact:

info@merkur-casino.com
01908 351 200

Press Enquiries

For press enquiries contact:

merkur@sourcemc.co.uk
01133 801644

Customer Enquiries

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Follow the link below to let us know.

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Gamble Responsibly

Gambling should be fun. If gambling is causing you a problem, contact BeGambleAware for confidential advice and support:
MERKUR Bingo is committed to ensuring that gambling is kept free from crime and disorder, ensuring gambling is conducted in a fair and open way and the protection of children and vulnerable adults. MERKUR Bingo Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2630
Copyright © 2024 MERKUR Bingo

Which club would you like to join?

Cricklewood
Lowestoft
Northampton

Where do you want to book?

Cricklewood
Lowestoft
Northampton