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Do you have any Feedback or Complaints?

bingo hall in london


Do you have any feedback or Complaints? Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards. We have worked with Gamcare to ensure you can trust the systems and processes we have put in place.

Gamcare operates a service called Safer Gambling Labs. SG Labs offer an opportunity to test or receive feedback from lived experience experts on SG initiatives, messages, activities, or processes in a safe and structured way. This is part of GamCare’s strategic commitment to represent the voice of our service users, and to shape a safer gambling sector for all. SG Labs evaluated the social responsibility elements of MERKUR’s UK customer care portal in February 2022. MERKUR found this to be an extremely useful process and look forward to working with the Gamcare team in the future.

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