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We always welcome feedback at MERKUR Bingo. Enter your details here.

Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:
  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to or call 01908351200.
If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).

Do you have any Feedback or Complaints?

Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards.

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Customer Enquiries

To contact the club directly,
use the details at the top of this page.

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