Safer Gambling - MERKUR Bingo

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

Merkur 360 Program

Our MERKUR brands are setting new standards of player protection with the launch of 360 – a programme which cements the company’s continuous commitment to social responsibility. 360 has been developed following close consultation with the Global Gambling Guidance Group (G4) whose accreditation programme helps organisations to establish a responsible gambling culture and implement initiatives that minimise the harms caused by problem gambling. G4’s wide-ranging audit, which included a cultural assessment based on interviews conducted among staff working at all levels of the organisation, was documented in a dedicated Gauselmann UK specific Action Work Programme.

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

Only spend what you can afford

Take regular breaks

Set limits for time and money

Remember that gambling is not a way to make money

Gambling shouldn't interfere with personal relationships

Play smart and don't chase losses

Strictly, Over 18's Only

All of our venues operate a “Think 25” policy, whereby photographic ID is required to gain entry to over 18 areas.

With an independent test pass rate at over 94% for the past 3 years our venues surpass the hospitality industry standard.

In-Venue Tools

Staying In Control is a key part of our messaging in venue. Leaflets can be found in the venue and in private areas like the toilets. The Golden Rules of playing Fruit Machines or Bingo are: